PhysicalExam Support
Native iOS and iPadOS applicationSign-in help
- Confirm that your device has an active internet connection.
- Install the latest PhysicalExam version available to you.
- For Sign in with Apple, use the same Apple Account and email-sharing choice used when the account was created.
- If sign-in still fails, send the displayed error message to support without including your password.
Records and attachments
PhysicalExam stores information that you enter or copy from a source. Review each record before saving. For an upload problem, confirm that the iOS App has the necessary Camera, Photos, or Microphone permission and that the selected file is accessible on your device.
PhysicalExam does not verify or interpret record content. Contact a qualified healthcare professional about medical questions or decisions.
Travel map and reminders
The travel map requires Location permission while the iOS App is in use. Reminder notifications require Notification permission. You can review either permission in the iOS Settings app under PhysicalExam.
Subscriptions
Purchases and renewals are managed by Apple. To review or cancel a subscription:
- Open the iOS Settings app.
- Tap your name, then tap Subscriptions.
- Select PhysicalExam and choose the available management option.
Purchase refunds are handled by Apple under Apple's policies.
Delete your account
In PhysicalExam, open Settings and select Delete Account. Follow the confirmation steps to request permanent deletion. If you cannot access the account, email admin@physicalexam.com from the account email address so we can provide verification steps.